Booking conditions: Suomutunturin mökkivälitys, Suomu Cabin Rental

Suomutunturin mökkivälitys, Suomu Cabin Rental apply the following terms and conditions to the ordering and booking of cottage holiday services as well as to the cancellation of booked services. These terms and conditions become binding to both parties once the client has paid the deposit mentioned in these contract terms to Suomutunturin mökkivälitys, Suomu Cabin Rental or paid both the deposit and the final instalment together.

TERMS OF BOOKING AND PAYMENT

The customer will be sent an invoice, which will include the name and contact particulars of the owner or custodian of the cottage, driving directions to the location where the key will be handed over or to the cottage as well as the bank transfer forms needed for payment. Any objections to the invoice must be made within 7 days of the invoice date. The invoice must be settled as a SEPA payment (with IBAN account number and BIC bank code) and using the reference number mentioned in the invoice. 

The booking is confirmed once the customer has paid the deposit (20% of the cottage rent) by the due date or once the customer has paid both the deposit and the final instalment together. The final instalment must be paid no later than six (6) weeks prior to the start of the holiday. If a cottage is booked for four weeks or more or if the rent exceeds 2,500 €, 50% of the rent will be charged as a deposit; the deposit may not exceed 500 €, however.

If the client fails to pay or misses the payment deadline, the booking may be cancelled without further notification.

If the booking is made 63 days (9 weeks) or more before the start of the rental period, the rent will be paid in two instalments. The deposit must be paid within 14 days of the invoice date. In the case of Internet bookings, the deposit must be paid immediately on booking. The remaining amount must be paid 6 weeks before the holiday is due to start.

If the booking is made 50-62 days (7-9 weeks) before the start of the rental period, the sum must be paid in full 6 weeks before the holiday is due to start. In the case of Internet bookings, the deposit must be paid immediately on booking and the remaining amount must be paid 6 weeks before the holiday is due to start.

If the booking is made 28-49 days (4-7 weeks) before the start of the rental period, the sum must be paid in full within one week of the invoice date. In the case of Internet bookings, the deposit must be paid immediately on booking and the remaining amount must be paid within one week of the invoice date.

If the booking is made 27 days or less before the start of the rental period, the full sum must be paid immediately on booking. In the case of Internet bookings, the full sum must be paid immediately on booking by credit card.

TERMS OF BOOKING/PAYMENT IN THE PERIOD 26 DEC 2011 – 12 JAN 2012

A mandatory increased cleaning fee (250 € at maximum) will be added to the rent in the case of all bookings. A mandatory fee for bed linen will be added to the rent. The final instalment must be paid no later than ten (10) weeks prior to the start of the holiday.

CANCELLATION OR CHANGE OF BOOKING

Any cancellations must be made to Suomutunturin mökkivälitys, Suomu Cabin Rental in writing (by letter, e-mail or fax). The date on which Suomutunturin mökkivälitys, Suomu Cabin Rental receives the notification will be regarded as the date of cancellation. Should the client be able to prove that the cancellation was made and sent to the right address at the appropriate time, a cancellation may be accepted despite late arrival or failure to arrive.

In the case of a cancellation, the client will forfeit the deposit (20 % of the cottage rent) and the handling fee. If the cancellation is made less than 28 days before the start of the stay, the client will be charged the entire sum for the accommodation. If the accommodation can be rented to another client from whom the equivalent sum is obtained, the deposit (20 % of the cottage rent) will be retained as a cancellation fee.

Regardless of the above, all sums with the exception of the deposit (20 % of the cottage rent) and the handling fee paid to Suomutunturin mökkivälitys, Suomu Cabin Rental will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, Suomutunturin mökkivälitys, Suomu Cabin Rental must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate. If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.

Suomutunturin mökkivälitys, Suomu Cabin Rental will charge 20 € for any changes to bookings (destination, dates, extra services or number of persons). All changes must be made at least six (6) weeks before the start of the stay. Any changes made after this date will be treated as a cancellation of the previous booking and a subsequent new booking.

COTTAGE DESCRIPTION

The description of the cottage describes the services available nearby. Suomutunturin mökkivälitys, Suomu Cabin Rental cannot guarantee that those services (e.g. railway station, bus stop, restaurant, shop, ski lift, etc.) will be available during the stay of the guest. General public services that are not a part of the holiday accommodation are not included in the contract, and any mentions thereof are non-binding.

RIGHT OF Suomutunturin mökkivälitys, Suomu Cabin Rental TO CANCEL A BOOKING

Suomutunturin mökkivälitys, Suomu Cabin Rental may cancel a booking in the event of force majeure. In this case, the client is entitled to a full refund of the sum paid to Suomutunturin mökkivälitys, Suomu Cabin Rental. If the customer fails to pay or misses the payment deadline, the booking may be cancelled without further notification. If a booking has to be interrupted because of disruptive behaviour on the part of the client, no payments will be refunded.

STAY AT COTTAGE

The keys to the cottage will be handed over to the client at the time of arrival as estimated and notified to the cottage owner or custodian by phone or in writing. If the client fails to show up at the scheduled time or if no notification of the client’s time of arrival is provided, Suomutunturin mökkivälitys, Suomu Cabin Rental cannot guarantee that the keys will be available for handover.

The owner or custodian is entitled to charge a security deposit of 150 € on arrival.

In the case of a one-week stay, a cottage will be at the client’s disposal from 16:00 (4 pm) on the day of arrival to 12:00 (12 noon) on the day of departure. The cottage-specific checkout time is mentioned in the invoice or the cottage description. 

The cottage rent covers the furnishings, cooking and eating utensils, and fuel for heating, cooking and lighting. Mattresses, bed covers and pillows are included in the rent. Sheets and towels are not included in the rent unless otherwise stated in the cottage description. Guests must use bed linen.     

The client is responsible for cleaning the cottage during the rental period and on departure, unless otherwise stated in the cottage description.

The number of people using the cottage must not exceed the number of sleeping places stated in the description or the number agreed on during booking. Tents and caravans or use of rentable equipment such as hot tub are not permitted on a holiday cottage plot without the owner’s permission. If you are planning to have a party, where the number of guests temporarily exceeds during the day, you should agree about that in advance with the owner. Pet-owners must notify their intent to bring animals to the destination when booking; pets may only be brought to destinations which explicitly allow this. Smoking is not allowed indoors. 

COMPENSATION FOR DAMAGE 

The client will be required to pay the owner direct for any damage caused to the cottage or its contents during occupancy.

Smoking is prohibited in all of the cottages. The cottage must be tidy on departure. The client is liable to compensate the expenses of cleaning the holiday destination if guests have smoked indoors at the cottage or have failed to clean it appropriately and the owner/custodian of the cottage is forced to carry out these chores before the arrival of the next client.

FORCE MAJEURE

Suomutunturin mökkivälitys, Suomu Cabin Rental will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason, such as a natural phenomenon, power failure, etc., that was not caused by Suomutunturin mökkivälitys, Suomu Cabin Rental and whose effects Suomutunturin mökkivälitys, Suomu Cabin Rental could not be reasonably expected to prevent. Neither is Suomutunturin mökkivälitys, Suomu Cabin Rental responsible for any damage or inconvenience caused by regular natural phenomena.

COMPLAINTS

Any objections and complaints regarding the holiday accommodation must be made immediately once the cause for them arises and addressed to the owner or custodian of the property direct. If the matter is not satisfactorily attended to, the client should contact Suomutunturin mökkivälitys, Suomu Cabin Rental within 72 hours.

Should the matter still not be satisfactorily attended to, the client may make a written complaint to Suomutunturin mökkivälitys, Suomu Cabin Rental. Normally, this should be done within one month of the end of the rental period. If the client and Suomutunturin mökkivälitys, Suomu Cabin Rental fail to reach an accord on the matter, the client may bring the matter before the Consumer Disputes Board for resolution.

APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES

The contracting parties will attempt to resolve any disputes out of court. Should they fail to reach agreement, any disputes will be settled by the Lappi District Court. The contract is governed solely by Finnish law.

RIGHT TO CHANGE PRICES

Once an agreement has been made, Suomutunturin mökkivälitys, Suomu Cabin Rental has the right to raise and a corresponding obligation to reduce the agreed price in the event of any changes in the taxes or public charges affecting the price of the holiday service.

 

 

Sebtember 2011